Enterprise VoIP Market Update

Infornetics have recently released 3 reports on Enterprise VoIP. They are:

• Communication Expenditures and IP PBX Vendor Ratings: North American Enterprise Survey
• VoIP and UC Services and Subscribers, a market size, share, and forecast report tracking business and residential/SOHO (small office/home office) VoIP services
• Enterprise Unified Communication, VoIP, and TDM Equipment,

The short numbers are:

• In 4Q09, worldwide sales of enterprise unified communication, VoIP, and TDM equipment together grew 3% sequentially, to $2.2 billion
• For the 2009 year, revenue dropped 21%, from $10.4 billion to $8.2 billion
• Revenue is expected to see a lift in 2010, led by pure IP PBX phone systems, as worldwide economic conditions improve
• Cisco continues to lead the pure IP PBX system market, although their annual revenue is down in 2009 from 2008, while NEC and Aastra made big gains in this segment

And the highlights are:

• Applications expenditures are expected to rise 14% in 2010; they will play a crucial role in increasing an organization’s efficiency and employee productivity
• Cisco leads the list of deployed IP PBX vendors by far, with 18% of respondents have Cisco installed today
• VoIP services market, followed by hosted VoIP and unified communication services and managed IP PBX services

The story for 2009 was not good with a decline in the market of 21%. However there was a modest increase in the 4Q but things are looking up for 2010. We are all looking forward to re-growing the market for Unified Communications in 2010.